SHIPPING POLICY

Last updated: October 8, 2026

Thank you for shopping PLANK MOB™! Please review the following information regarding order processing, shipping, delivery, and international orders.

ORDER PROCESSING

PLANK MOB™ products are made to order. Once your order is placed, it is sent to production before being shipped.

Because each item is made specifically for your order, please allow time for both production and shipping. Processing and delivery times shown at checkout are estimates and may vary during launches, holidays, periods of high order volume, or circumstances outside our control.

Once an order has entered production, we may be unable to make changes or cancel it.

U.S. SHIPPING

We currently offer FREE standard shipping on U.S. orders.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

INTERNATIONAL SHIPPING

PLANK MOB™ ships internationally to select countries.

International shipping rates are calculated and displayed at checkout based on your destination and order.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other chargesimposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout and are the responsibility of the customer.

International delivery times may vary due to customs processing and local carriers.

TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has shipped.

Please allow time for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting your order. If you notice an error, contact us as soon as possible. Because orders may enter production or fulfillment quickly, we cannot guarantee that an address can be changed after an order has been placed.

PLANK MOB™ is not responsible for orders delivered incorrectly or returned due to an inaccurate or incomplete address provided by the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us and we will help you determine the appropriate next steps.

PLANK MOB™ is not responsible for shipping delays outside of our reasonable control.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and issue so we can review it and work to make it right.

Please see our Refund Policy for additional information.

MULTIPLE PACKAGES

Depending on the items in your order and where they are fulfilled, products from the same order may occasionally arrive in separate packages.

If this occurs, you may receive separate tracking information for each shipment.

SAMPLE ORDERS

Products purchased during the PLANK MOB™ sample-order period, including orders using the SAMPLEMOB promotional code, are subject to the same production and shipping process as other made-to-order products.

Sample orders are placed before PLANK MOB™ has received and personally inspected the final physical samples. Estimated production and delivery times still apply.

CONTACT

If you have questions about your shipment or order, please contact:

PLANK MOB™ Customer Support
hi@aleximckinley.com

Please include your order number when contacting us so we can assist you as quickly as possible.